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Troubleshooting
Common issues and their solutions
Common Issues
Wallet Connection Issues
Problem: Cannot connect wallet
- •Make sure your wallet extension is installed and unlocked
- •Try refreshing the page
- •Check that your wallet supports Solana
- •Verify you're on a supported network (mainnet/devnet)
Worker Installation Issues
Problem: Installation fails
- •Verify NVIDIA drivers are installed:
nvidia-smi - •Check you have sudo/root access
- •Ensure internet connection is stable
- •Check system logs:
sudo journalctl -u capa-worker
Machine Not Appearing
Problem: Machine not in pending list
- •Verify worker is running:
sudo systemctl status capa-worker - •Check Account ID matches in worker config
- •Verify worker can reach API:
curl https://capa.cloud/api/worker/register - •Check worker logs for errors
SSH Connection Issues
Problem: Cannot connect via SSH
- •Verify SSH key permissions:
chmod 600 key.pem - •Check SSH port is correct
- •Verify rental is still active
- •Test connection:
ssh -v username@host -p port
Balance Issues
Problem: Cannot rent GPU - insufficient balance
- •Check your account balance on the Account Balance page
- •Top up your balance before renting
- •Ensure balance covers at least 1 hour of rental
- •Wait for top-up transaction to confirm
Checking Worker Status
Use these commands to diagnose worker issues:
Check Service Status
sudo systemctl status capa-workerView Logs
sudo journalctl -u capa-worker -fCheck GPU
nvidia-smiCheck Docker
sudo systemctl status dockerdocker psGetting Help
If you can't resolve an issue:
Contact Support
When contacting support, include:
- Error messages
- Relevant logs
- Steps to reproduce